In-depth review
Close Review 2027: Pros, Cons and Verdict
Close is built for teams that sell by calling and emailing. Calling, SMS and email are built in. Workflows (automated sequences) start on Growth at $99 per user billed annually, which makes it one of the pricier picks for a team.
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Quick answer
- Our rating: 7.9/10 ★★★★★★★★★★ · #7 of 10
- Best for: inside sales teams that live on the phone
- Price: from $9/user/mo Solo, 1 user, billed annually ($19 monthly)
- Visit Close
Close at a glance
| Item | Details |
|---|---|
| Our score | 7.9/10 ★★★★★★★★★★ |
| Best for | Inside sales teams that live on the phone |
| Starting price | $9/user/mo Solo, 1 user, billed annually ($19 monthly) |
| Free plan | No (14-day free trial instead) |
| Cheapest paid plan | Solo (1 user): $9/mo billed annually, $19 monthly |
| Mid-tier plan | Essentials: $35/user/mo annually ($49 monthly); Growth: $99 ($109 monthly) |
| Top plan | Scale: $139/user/mo annually, $149 monthly |
| Free trial | 14 days, no credit card, includes $5 of calling and enrichment credits |
| Contract terms | No contracts; monthly plans cancel any time; 30-day money-back guarantee |
| Setup fee | None listed |
| Cheapest-plan limits | Solo: 1 user, 10,000 leads, no workflows, no bulk email |
| Paid add-ons | Calls about $0.02/min at cost; numbers from about $1/mo; Call Assistant $50/mo + $0.02/min |
| Support | Email support and 24/7 knowledge base on all plans |
| G2 rating | 4.7/5 from 2,159 reviews |
Close pros and cons
Pros
- Built-in calling, SMS and email, with calls at about $0.02 a minute passed through at cost
- 30-day money-back guarantee and no contracts
- Solo plan for one person: $9/mo annually, $19 monthly
- 4.7/5 on G2 from 2,159 reviews
Cons
- Workflows start on Growth: $99/user/mo annually, $109 monthly
- Solo is limited to 1 user and 10,000 leads
- Support is email and knowledge base only
- Call Assistant costs $50/month plus $0.02 a minute
Who Close is for
Close is for an inside sales team that sells by calling and emailing all day. Calling, SMS and email are built in, and calls cost about $0.02 a minute, passed through at cost, per Close's pricing page.
It also fits a single seller. The Solo plan costs $9 a month billed annually ($19 monthly) for 1 user and 10,000 leads. It fits less well a growing team on a budget, because workflows start on the $99 Growth plan.
What Close really costs
Our cost method uses the plan with email sync and some automation. At Close, workflows (automated sequences) start on Growth, so that is the plan we price. We also show Essentials, which covers a team without workflows.
| Plan | Per user/mo (annual) | 5 users/yr | 20 users/yr | 50 users/yr |
|---|---|---|---|---|
| Growth | $99 | $5,940 | $23,760 | $59,400 |
| Essentials (no workflows) | $35 | $2,100 | $8,400 | $21,000 |
The math: $99 x 5 users x 12 months = $5,940. Growth is $109 per user if you pay monthly, and Essentials is $49 monthly. Scale, the top plan, is $139 per user annually ($149 monthly).
Calling adds usage costs on top: about $0.02 a minute, phone numbers from about $1 a month, and Call Assistant at $50 a month plus $0.02 a minute.
The catches
Price is the main catch. At 20 users, Close Growth costs $23,760 a year, close to HubSpot Professional's $23,100 and well above most of our list.
The Solo plan is limited to 1 user and 10,000 leads, with no workflows and no bulk email. A team of two or more needs Essentials or above.
Support is email and a 24/7 knowledge base only, on every plan.
On the other side, Close's terms are friendly. There are no contracts, monthly plans cancel any time, and there's a 30-day money-back guarantee. The 14-day free trial needs no credit card and includes $5 of calling and enrichment credits.
When to pick something else
Pick Pipedrive if you need automations at a lower price. Its Growth plan is $39 per seat billed annually, with email sync and automations, against Close Growth at $99.
Pick Freshsales if you want chat, email and phone on a cheap plan. Growth is $9 per user billed annually with basic workflows, though you can't reduce users mid-term.
Pick HubSpot or Zoho CRM if you want to start free. HubSpot's free plan covers 2 users and 1,000 contacts; Zoho's covers 3 users and 5,000 records.
Pick Pipeline CRM if you want live chat support. It offers US-based live chat on every plan.
How we checked
Prices, plan limits, calling costs and contract terms come from Close's pricing page linked above. The 4.7/5 rating from 2,159 reviews comes from G2. Everything was checked on Nov 12, 2026. This review is research-based: it draws on published pages and ratings, not on testing the product.
Alternatives to Close
- Pipedrive: small sales teams that want a simple pipeline (9.1/10)
- HubSpot: starting free, then growing into paid tools (8.9/10)
- Zoho CRM: the most features for the money (8.8/10)
Sources
- www.close.com/pricing (checked Nov 12, 2026)
- www.g2.com/products/close/reviews (checked Nov 12, 2026)