Zoho CRM explained
Zoho CRM Pricing (2027): Every Plan, Monthly vs Annual
Zoho CRM's plans in US dollars, what each adds, and what you pay at 5, 20 and 50 users on monthly or annual billing.
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Quick answer
- Free for up to 3 users.
- Standard is $14 per user a month billed annually ($20 monthly); Professional $23 ($35); Enterprise $40 ($50).
- No contracts: pay monthly or yearly.
Zoho CRM at a glance
| Our score | 8.8/10 ★★★★★★★★★★ |
|---|---|
| Best for | The most features for the money |
| Starting price | $0 free for 3 users; Standard $14/user/mo annually |
| Free plan | Yes: 3 users, 5,000 records, basic workflows |
| Cheapest paid plan | Standard: $14/user/mo billed annually, $20 monthly |
| Mid-tier plan | Professional: $23/user/mo annually, $35 monthly |
| Top plan | Enterprise: $40/user/mo annually, $50 monthly |
| Free trial | Free trial on paid plans; Free plan needs no credit card |
| Contract terms | No contracts or commitments; pay monthly or yearly |
| Setup fee | None; free onboarding listed |
| Cheapest-plan limits | Standard: 100,000 records, 5 pipelines, 15 active workflows per module, 250 mass emails a day |
| Support | Classic support (8 hours, 5 days) included; Premium 24x5 costs 20% of the subscription |
| G2 rating | 4.1/5 from 2,960 reviews |
Every Zoho CRM plan and price
Zoho CRM has a free tier and three self-serve paid editions, plus an Ultimate tier sold through sales. Prices are per user per month in USD, from Zoho's US pricing page.
| Plan | Annual billing | Monthly billing | What the plan adds |
|---|---|---|---|
| Free | $0 | $0 | Up to 3 users, 5,000 records, contact management, follow-up reminders, workflow automation, standard reports, mobile apps |
| Standard | $14 | $20 | Email integration and mass email, built-in calling, multiple pipelines, web forms, sales forecasting, custom modules, Gmail, Outlook, Slack and Zoom integrations |
| Professional | $23 | $35 | AI agents, process management, inventory management, CPQ, unlimited reports, customer portals, Google Ads integration |
| Enterprise | $40 | $50 | Multi-team management, approval processes, custom buttons and functions, developer sandbox, field-level encryption, QuickBooks integration |
| Ultimate | Not listed | Not listed | Highest limits, expert consultation and migration help, priced through sales |
Annual billing cuts Standard by $6 a seat, Professional by $12 and Enterprise by $10. Standard's limits, per Zoho's edition comparison, are 100,000 records, 5 pipelines, 15 active workflows per module and 250 mass emails a day.
What you pay at 1, 5, 10, 20 and 50 users
Per-user price x users x 12 months. A team of 3 or fewer can stay on the Free plan at $0.
Annual billing
| Users | Standard ($14) | Professional ($23) | Enterprise ($40) |
|---|---|---|---|
| 1 | $168 | $276 | $480 |
| 5 | $840 | $1,380 | $2,400 |
| 10 | $1,680 | $2,760 | $4,800 |
| 20 | $3,360 | $5,520 | $9,600 |
| 50 | $8,400 | $13,800 | $24,000 |
Monthly billing (12 payments)
| Users | Standard ($20) | Professional ($35) | Enterprise ($50) |
|---|---|---|---|
| 1 | $240 | $420 | $600 |
| 5 | $1,200 | $2,100 | $3,000 |
| 10 | $2,400 | $4,200 | $6,000 |
| 20 | $4,800 | $8,400 | $12,000 |
| 50 | $12,000 | $21,000 | $30,000 |
At 20 users, paying yearly saves $1,440 on Standard ($4,800 minus $3,360) and $2,880 on Professional.
Setup and onboarding fees
Zoho lists no setup fee and shows free onboarding on its pricing page. Paid guided onboarding (Jumpstart) and migration help are offered, but the page shows no price for them.
Add-ons and usage charges
Premium support. Classic support (8 hours a day, 5 days a week) comes free. The 24x5 Premium tier costs 20% of your subscription, per Zoho's support plans page. On 20 Standard users billed annually, that's 20% x $3,360 = $672 more a year, for $4,032 in total.
Zoho One. The bundle of 50+ Zoho apps starts at $30 per user a month, per the pricing page. That's $16 more than Standard's annual rate, so it pays off only if you'd use several other Zoho apps.
API calls. The Free plan includes 5,000 API calls a day.
We found no per-message or per-minute charges listed on the pricing page.
Contract, refund and price-change terms
Zoho states no contracts or commitments. You pay monthly or yearly and can change plans at any time. Yearly subscriptions can be paid by bank transfer or check as well as by card or PayPal, and local taxes such as VAT or GST are added on top of list prices.
We found no refund policy or price-change clause on the pricing page.
Free plan and trial
The Free plan covers up to 3 users and 5,000 records with no credit card and no time limit. Standard, Professional and Enterprise each offer a free trial; the pricing page doesn't state its length.
Which plan to pick
Freelancer or team of up to 3: Free. It already includes workflow automation, which most competitors charge for.
Small sales team that emails prospects: Standard. Mass email, multiple pipelines and forecasting start here, at $840 a year for 5 users on annual billing.
Team selling products or running quotes: Professional, for inventory management, CPQ and unlimited reports. At 10 users that's $1,080 a year more than Standard on annual billing ($2,760 minus $1,680).
Several teams under one account: Enterprise, for multi-team management, approval processes and a sandbox to test changes.
Large rollout needing migration help: Ask Zoho sales for an Ultimate quote.
How we checked
Prices, plan contents and terms come from Zoho's US pricing, free CRM, edition comparison and support plans pages, plus G2's Zoho CRM listing for ratings, all checked Nov 12, 2026. This page is research-based: we read Zoho's published pages and did not run Zoho CRM ourselves.
Sources
- www.zoho.com/crm/free-crm.html (checked Nov 12, 2026)
- www.zoho.com/en-us/crm/zohocrm-pricing.html (checked Nov 12, 2026)
- www.zoho.com/crm/comparison.html (checked Nov 12, 2026)
- www.zoho.com/crm/support-plans.html (checked Nov 12, 2026)
- www.g2.com/products/zoho-crm/reviews (checked Nov 12, 2026)