Pipedrive vs Close (2027): Which Is Better?

The short version

Pick Pipedrive if your reps work a visual pipeline and you want email sync and automations for $39 a seat on annual billing. Pick Close if your reps spend the day on the phone and you want calling, SMS and email inside the CRM. Close's workflows start on Growth at $99 a seat, so it costs about 2.5 times as much as Pipedrive Growth for the same headcount.

Price at 5, 20 and 50 users

Year-one cost on the plan each vendor puts automations on, from our shared cost table:

Plan	5 users	20 users	50 users
Pipedrive Growth ($39, annual)	$2,340	$9,360	$23,400
Pipedrive Growth ($49, monthly)	$2,940	$11,760	$29,400
Close Essentials ($35, annual, no workflows)	$2,100	$8,400	$21,000
Close Growth ($99, annual)	$5,940	$23,760	$59,400
Close Growth ($109, monthly)	$6,540	$26,160	$65,400

Close monthly figures are $109 x users x 12. At 20 users, Close Growth on annual billing costs $14,400 more than Pipedrive Growth ($23,760 minus $9,360). Close Essentials is cheaper than Pipedrive Growth, but it has no workflows (Close pricing).

Close also bills calls at about $0.02 a minute, with phone numbers from about $1 a month, so a calling team pays usage on top of seats.

Features that differ

Close's product page says "Calling, email, SMS, automation, and AI are built in." It describes a power dialer that works through a list on its own, live call transcripts that land on the lead record, and an AI Notetaker that writes call summaries with objections and next steps (Close product). It also lists a Voice Agent that calls, qualifies and books meetings.

Pipedrive's features page centers on the pipeline: customizable pipelines, goal setting, activity tracking and sales forecasting reports (Pipedrive features). It says its Nova meeting tool records and transcribes calls and drafts CRM updates, and that Nova is included on all plans. It cites more than 500 integrations, including QuickBooks, Asana and Slack.

Close lists "100+ integrations" and an MCP server that lets outside AI apps read and act on Close data (Close product).

Contracts, setup fees and limits

Neither vendor lists a setup fee. Close has no contracts, lets monthly plans cancel any time and offers a 30-day money-back guarantee (Close pricing). Its Solo plan ($9 annual, $19 monthly) is limited to 1 user and 10,000 leads with no workflows or bulk email.

Pipedrive bills monthly or annually on every plan. Plans auto-renew, fees are non-refundable and cancelling takes effect at the end of the term (Pipedrive terms). Lite ($14 annual) has no email sync or automations, and the LeadBooster lead-capture add-on starts at $32.50 a month per company.

Support differs too. Close lists email support and a 24/7 knowledge base on all plans. Close's Call Assistant costs $50 a month plus $0.02 a minute.

Which one fits your team

• Five reps making 80 calls a day each: Close puts the dialer, SMS and transcripts in one place. Budget $5,940 a year plus call minutes.
• A team that sells through meetings and email: Pipedrive Growth covers email sync and automations for $2,340 a year at 5 seats.
• A founder selling alone: Close Solo at $9 a month (annual) is the cheapest way in, within its 1-user, 10,000-lead limit.
• A team that may quit after a trial year: Close's 30-day money-back guarantee gives more room than Pipedrive's non-refundable fees.
• A team that wants many app connections: Pipedrive's 500+ integrations against Close's 100+.

On G2, Close rates 4.7/5 from 2,159 reviews (G2) and Pipedrive rates 4.3/5 from 5,122 reviews (G2).

How we compared

We read each vendor's pricing, terms and product pages and their G2 listings, checked on Nov 12, 2026. This comparison is research-based; we did not run these CRMs ourselves. Costs use one method across the site: list price per user times users times 12, plus any required setup fee.